While the old adages of “customer comes first” and “customer is always right” are often thrown around externally, what gets said (and acted upon) internally within organisations is often vastly different, leading to an entirely different customer experience. This was highlighted in two of our recent consulting projects involving clients asking us to investigate why … Continued
It’s the end of the financial year, and you may have an MDF or training budget that hasn’t been spent. Make sure you don’t let it go to waste! Research shows that training increases staff retention and staff motivation. Employers that provide quality training create a workforce that is motivated and loyal. Channel Dynamics offers training … Continued
In May, we had a focus on leadership and presentations… CompTIA held their ANZ Channel Community meeting on Leadership, and Moheb Moses gave us a great article using PowerPoint to manage partners. This month, we focus on a skill that goes hand in hand with these themes – body language. Good body language is crucial for … Continued
The first CompTIA ANZ Channel Community meetings for 2019 were held last month in Sydney and Melbourne and our first ever meeting was held in New Zealand. Moheb Moses, Director and Co-Founder of Channel Dynamics, is also the CompTIA Community Director. Moheb opened these meetings and introduced the amazing speakers. Sydney gave us Brent Valle, … Continued
We are thrilled to announce that we’ll be running our first open training course – the Dynamic Channel Excellence workshop! Those of you that have attended our courses over the years know that they have always been tailored for a specific organisation, and require a minimum of 6 people. However, we often get requests from individuals who want … Continued
They’re Here! The CompTIA Channel Community Meetings for the ANZ Channel are happening this month. We have meetings in Sydney, Melbourne, and for the first time, Auckland. Our Sydney and Melbourne meetings will feature Brent Valle, founder of The Future Phase, speaking about adopting a Leadership mindset (for both managers, and those aspiring to be … Continued
Over the last 12 months, the training course I have delivered most often has been our Dynamic Sales Presentations workshop. This has been incredibly gratifying for me personally, as I have long been an advocate of the importance of presentation skills for Channel Account Managers, particularly when dealing with partners/MSPs, where the challenge is not … Continued
For decades, channel professionals have used channel incentives to drive behaviour, whether establishing new behaviours, suppressing old ones, or repositioning partners for a new opportunity. Incentives are also effective in masking deficiencies in business value propositions. However, several converging trends have challenged traditional thinking in channel incentive programs. In this article, Jay McBain – Principal … Continued
It doesn’t matter what our role is within the channel, we are constantly in situations where we have to negotiate… whether it’s with partners, customers, suppliers, staff, management, or colleagues. While we might often strive for a Win/Win outcome, our tendency is to slip into old habits and immediately look for ways to haggle or … Continued
Have you ever wondered some innovations become as prevalent as smartphones, while others, such as jet packs, don’t take off? In this article Peter Schwarz, a Technology Futurist, explains how to choose technology winners. Although this is not a fail-safe method, there are three key factors he identifies for improving your chances of choosing a … Continued
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